Talent.com
This job offer is not available in your country.
Technology Services Lead - GBS IND

Technology Services Lead - GBS IND

Bank of AmericaINDIA
30+ days ago
Job description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Infrastructure Automation Services Operations team is responsible for providing seamless production operation support for Enterprise Automation and Orchestration toolsets and manage the availability, stability and maintenance of its underlying infrastructure. Team is also responsible to drive SRE best practices to provides a highly integrated, ubiquitously available, data driven environment to ensure delivery of desired business outcomes focused on reducing risk and exploiting opportunities via automation, orchestration and advanced analytics, transparency and observability.

Infrastructure Automation Services Operation / SRE team is seeking a mid-to-senior level Engineer with experience in providing application production support. This role requires a strong IT professional providing Production Support for multiple infrastructure applications and systems, while driving continued IT Operations Management service improvements. Possess strong analytical ability in solving IT problems, working towards automation, and elimination of systems and or process bottlenecks. Ability to lead and coordinate timely issue resolution for critical applications in partnership with other technicians from database, web services, network, storage, OS system admin, application developer, and management teams. Experience with UNIX Administration, Perl and Python scripting, SQL query, System Analyst, web services, monitoring, documentation, change control, troubleshooting, PowerShell, and process improvement.

Responsibilities

  • Work with application owners, both Business owners and Engineering teams, along with operation services, to establish Business and Technical monitoring strategies, including instrumentation of the systems, collection of metrics, development of KPIs, and configuration of alerting by static and dynamic thresholds through use of statistical analysis and machine learning.
  • Root cause analysis and Troubleshooting application, infrastructure issues.
  • Application agent communication issue remediation.
  • Manage production changes, releases, and upgrades in a collaborative environment in accordance with lifecycle methodology and risk guidelines and data management.
  • Identifying and implementing Automation opportunities.
  • Support Triage efforts during Major Incidents by deconstructing application performance, interoperability, instrumentation, and human factors to facilitate resolution and development of resilient solutions.
  • Manages activities related to maintenance of the application systems that are running the daily operations of the firm.
  • Ability to work as part of a team - Candidate will work closely with both the Engineering, Development, and other Operational teams.
  • Monitor Production environments / scheduled jobs and identify improvement to monitoring.
  • Capture technical information from the relevant stakeholders and synthesize it into useful information in various formats for senior management.
  • Demonstrate proficiency with BMC Remedy, JIRA, ServiceNow, Analytics and perform tasks using the tools.

Requirements

Education : BE / B. Tech / MCA / Graduate with computer Science / IT steam

Experience : 6 years of relative experience

Foundational Skills :

  • Strong Linux system administration.
  • Proficiency in at least one scripting language (Python, PERL, Shell, Ruby).
  • Proven ability to create automation capable of executing complex workflows.
  • Proficiency in designing application role-based access models and knowledge of related security components.
  • Should possess strong communication skills.
  • Desired Job Skills :

  • Experience on Security and Automation tools such as CrowdStrike, Tanium, Ansible, BMC TSO, Jfrog Artifactory.
  • Knowledge with Traceable or other API discovery solution.
  • Knowledge on Cloud, Container and Kubernetes technologies.
  • Work Timings

    IST 9 hrs shift)

  • Two Shifts (Shift 1- 6 : 30 AM 3 : 30 PM / Shift 2 1 : 30 PM 10 : 30 PM)
  • Weekend Shift : Yes (Rotational)
  • Job Location

    Hyderabad / Chennai / Mumbai / Gandhinagar (GIFT)

    Locations : Hyderabad

    Create a job alert for this search

    Technology Lead • INDIA

    Related jobs
    Sr. Analyst - Process Excellence (GBS Finance)

    Sr. Analyst - Process Excellence (GBS Finance)

    Levi Strauss oamp Co.INDIA
    The Process Excellence Senior Analyst for Global Business Services (GBS) is responsible for driving process improvements and operational efficiency within the Purchase-to-Pay (PTP), Order-to-Cash (...Show moreLast updated: 30+ days ago
    Finance Head - Global Business Services

    Finance Head - Global Business Services

    Knorr- Bremse Systems for Commercial Vehicles India Pvt. Ltd. PuneIndia
    As the Finance Head - Global Business Services (GBS) at Knorr-Bremse, you will be responsible to oversee the delivery and lead transformation and scaling of KB Global Business Services.This role wi...Show moreLast updated: 2 days ago
    • Promoted
    Consultant

    Consultant

    Mount Talent Consulting Pvt Ltd.Gurugram, Haryana, India
    Job role - GBS / GCC Implementation.Location - Gurgaom,Mumbai,Bangaore,Hyderabad, Pune.Should know how to lead and deliver Operating Model, GBS, Shared Services engagements including excellent unders...Show moreLast updated: 2 days ago
    Sr. Training Specialist ll

    Sr. Training Specialist ll

    ECOLABINDIA
    The One Company Program is a strategic initiative to improve the way our corporate functions will serve the Ecolab business globally. The outcome of One Company is the growth of our Global Business ...Show moreLast updated: 30+ days ago
    Technology Lead

    Technology Lead

    MResultIndia
    Why MResult? Founded in 2004, MResult is a global digital solutions partner trusted by leading Fortune 500 companies in industries such as pharma & healthcare, retail, and BFSI.MResult’s expertise ...Show moreLast updated: 26 days ago
    Head of Programs – Global Business Services (Hybrid, Multiple Locations)

    Head of Programs – Global Business Services (Hybrid, Multiple Locations)

    AECOMBengaluru, Karnataka, India
    The Head of Programs is responsible for comprehensive management of the strategic initiative portfolio within Global Business Services (GBS). This role has direct accountability for leading the GBS ...Show moreLast updated: 11 days ago
    Technology Lead – GenAI

    Technology Lead – GenAI

    NorthBay SolutionsIN
    Quick Apply
    Job Title : Technology Lead – GenAI Experience : 12+ years Location : India (Remote / Hybrid) - Travel to Dubai required (2 to 3 Months) NorthBay Solutions is seeking a highly experienced and inno...Show moreLast updated: 19 days ago
    • Promoted
    Technology Lead - Maximo

    Technology Lead - Maximo

    1HResource SolutionsHyderabad
    As a Technology Lead : As a Technology Lead, you will anchor different phases of engagements primarily related IBM Maximo.You will be responsible f...Show moreLast updated: 5 days ago
    Technology - Returnship - IND

    Technology - Returnship - IND

    ArcesiumGurugram
    Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform ...Show moreLast updated: 30+ days ago
    Legal Lead IND

    Legal Lead IND

    56672 Ameriprise India LLPGurugram, Haryana, India
    The position entails a qualified candidate for the “Legal Lead IND” position for GCO global who can optimize and control legal expenses, whether internal or external. This includes tracking and anal...Show moreLast updated: 23 days ago
    Team Lead – GBS Procurement

    Team Lead – GBS Procurement

    092 FLEXTRONICS TECHNOLOGIES INDIA PRIVATE LIMITEDPune, India
    To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Team Lead - Procurement position will be based in Pune Location : .A purchasing profes...Show moreLast updated: 4 days ago
    • New!
    Information Technology_IND - IND_Developer

    Information Technology_IND - IND_Developer

    Artech Infosystems Pvt LtdMumbai
    Job Description : Req ID - 10115880.Work Location : Pune, MH / Hyderabad, TS / Bangalore, KA / Chennai, TN / Kolkata, WB. Skill Required : Advanced Java Concepts, Java API Management & Microservices.Experien...Show moreLast updated: 7 hours ago
    Technology Lead

    Technology Lead

    Trigent Software Private LimitedAN, India
    Quick Apply
    Position Title : Technology Lead Number of Openings : 4Show moreLast updated: 1 day ago
    • Promoted
    Finance Effectiveness – Finance & Business Transformation

    Finance Effectiveness – Finance & Business Transformation

    PwC IndiaMumbai, Maharashtra, India
    PwC India is hiring for it’s Shared Services & Outsourcing Advisory & Finance Transformation practice within One Consulting across various locations in India (Gurgaon, Bangalore, Mumbai).We are loo...Show moreLast updated: 11 days ago
    GBS People Services Lead, India

    GBS People Services Lead, India

    SANOFIINDIA
    GBS) was established as a new transversal, multi-disciplinary function supporting and accelerating Sanofis transformation towards establishing a sustainable standalone Consumer Healthcare business ...Show moreLast updated: 30+ days ago
    • Promoted
    Global Head – Source to Pay (S2P) Operations

    Global Head – Source to Pay (S2P) Operations

    Ace Recruitment & Placement Consultants Pvt. Ltd.Ahmedabad, Gujarat, India
    Source to Pay (S2P) transformation leader.GBS / Shared Services environment.This is a unique opportunity to lead the.SAP S / 4HANA, Ariba, Coupa, Concur, and RPA / AI platforms.Global Business Services (...Show moreLast updated: 24 days ago
    GBS / GCC Strategy Consultant

    GBS / GCC Strategy Consultant

    Weekday AIGurugram, HR, IN
    Quick Apply
    This role is for one of Weekday’s clients.Location : Gurgaon, Bangalore, Mumbai.We are seeking a highly driven and strategic GBS / GCC Consultant to join our growing transformation and consulting team...Show moreLast updated: 19 days ago
    GBS Consulting-Director

    GBS Consulting-Director

    Wenwomen Entrepreneur NetworkINDIA
    Gurgaon, Bangalore, Mumbai, HYD.Up to 50 PERCENT (Domestic & International).Minimum 15 years total, with 68 years specifically in GBS / GCC / SSOA-related roles. We are seeking a dynamic Director to jo...Show moreLast updated: 30+ days ago