Service Delivery Shift Lead

As a key member of the DTS IT Service Delivery team, the Service Delivery Shift Lead is responsible for :

• Proactively managing the support of the IT estate and end user services across all global locations where Control Risks operates.
• Working as part of a 24 by 7 support capability, to provide a seamless service to globally dispersed end users
• Working as part of Enterprise Technology Services to support and protect the company’s electronic assets, irrespective of region.
• Working with key members of the business to feed new requirements into the IT business partner team and ensure the overall IT needs of the business are met from a service perspective.

This role requires excellent communication and people management skills as well as the ability to work across regions with peers and colleagues as a team player. Knowledge and experience of working within ITIL-aligned service environments is required.

Role tasks and responsibilities

IT Service

Strategy

People management and communication

Requirements

Essential

Preferred