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Cluster Sales Manager

Cluster Sales Manager

Ode Spa.WellnessMumbai, Maharashtra, India
6 days ago
Job description

Position : Cluster Sales Manager

Location : Mumbai, India

Entity : Ode Spa

Duration : Full-time

Reports to : Operations Head

About Ode Spa

Ode Spa is one of India’s leading wellness and spa chains, known for offering rejuvenating treatments, exceptional customer experiences, and a commitment to holistic well-being. With a growing footprint across luxury hotels, malls, and standalone outlets, Ode Spa is redefining wellness across the country.

Role Overview

We are looking for an energetic, hands-on, and performance-driven Cluster Sales Manager to oversee the operations of multiple Ode Spa outlets in Mumbai. This role involves managing day-to-day operations, team leadership, revenue optimization, service quality, and customer satisfaction across all assigned locations.

Key Responsibilities

  • Working knowledge on P&L and EBITDA.
  • Lead and manage a cluster of spa outlets across Mumbai, ensuring smooth operations and adherence to brand standards.
  • Monitor daily, weekly, and monthly performance metrics, including sales, service quality, and customer feedback.
  • Drive revenue growth and profitability through effective planning, team motivation, and marketing collaboration.
  • Supervise, coach, and support spa managers and therapists to deliver best-in-class customer experiences.
  • Ensure compliance with SOPs, hygiene protocols, and brand guidelines across all locations.
  • Coordinate with HR for recruitment, training, and performance evaluations of staff within the cluster.
  • Liaise with mall management, hotel partners, and landlords to ensure seamless business operations and maintain relationships.
  • Handle customer escalations, resolve operational challenges, and implement service recovery processes when required.
  • Provide regular reports and updates to the Regional Head on performance, initiatives, and issues.
  • Oversee inventory management and cost control across all outlets in the cluster.

Requirements

  • 6–10 years of experience in operations management, preferably in wellness, spa, retail, hospitality, or beauty industries.
  • Proven experience managing multiple locations or units.
  • Strong leadership, people management, and interpersonal skills.
  • Customer-focused mindset with a passion for service excellence.
  • Excellent organizational and problem-solving abilities.
  • Proficient in MS Excel, basic reporting tools, and CRM / scheduling systems.
  • Willingness to travel within the city and work in a dynamic, fast-paced environment.
  • Fluency in English and Hindi is essential.
  • Any Graduate, MBA is preferable.

    • Why Join Ode Spa?

  • Work with a nationally recognized wellness brand.
  • Be part of a growing organization with opportunities for rapid career progression.
  • Lead dynamic teams and impact customer experiences at scale.
  • Performance-based incentives and employee wellness benefits.

    • To apply , please share your CV at dorcas@odespa.com or WhatsApp at +91 63049 36022

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    Cluster Manager • Mumbai, Maharashtra, India