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Information Technology Project Coordinator
SISL GlobalMumbai, IN11 days ago
Job descriptionAct as the primary liaison between clients, internal teams, and field staff to ensure service expectations are met. Track and monitor ongoing dispatch requests to ensure timely resolution and SLA compliance. Manage project documentation including work orders, site completion reports, timesheets, and escalation logs. Maintain and update dispatch trackers, project schedules, and daily reports using tools such as Excel, Google Sheets, Assist in onboarding new technicians and maintaining their availability, skill sets, and region mapping. Identify potential scheduling conflicts, resource shortages, or risk areas and escalate as needed. Participate in client calls and internal reviews to report project progress, KPIs, and performance metrics. Collaborate with the accounts / billing team to ensure proper documentation is shared for invoicing. Support the Transition or Operations Team during the initial phase of new projects or expansions. Bachelor's degree in IT, Business Administration, or related field. 2-4 years of experience in project coordination or service delivery, preferably in IT dispatch or field services. Strong organizational and multitasking abilities with excellent attention to detail. Proficient in MS Excel, MS Teams, Outlook, and project management tools like Asana, Trello, or ServiceNow. Strong verbal and written communication skills. Ability to work under pressure and handle multiple service tickets in parallel. Understanding of IT hardware (desktops, printers, network devices) is a plus. Prior experience coordinating technicians across multiple regions (especially remote / rural sites
Key Responsibilities
- Coordinate the scheduling and dispatch of field technicians for onsite IT service requests, installations, and
maintenance activities.
or a project management platform.
Required Skills & Qualifications
Preferred Qualifications
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Information Technology Project Coordinator • Mumbai, IN
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