The purpose of this role is to drive and oversee the delivery of the assigned projects to ensure that the objectives are clearly defined and achieved within the agreed time, cost, and quality constraints.
Profile Description :
This role is for a Qualitative / Quantitative research team who focuses on UX research and Consumer Insights.
This person will serve as the single point for the client and the team, leading (directly / oversees) all aspects of data collection and field management, including sample and quota design, deployment plans, fieldwork monitoring, managing field-related issues, and managing panel vendors to meet the clients field objectives.
Minimum of 4-5 years of experience in qualitative / quantitative research within a market research context.
Key Responsibilities :
- Budget management Proper tracking and controls to ensure that the project is completed within the allocated budget and thereby meeting the margin target
- Quality management Ensure quality of the deliverables by applying the best practices, following the processes, and review. Ensure deliverables meet client requirements and are of high standards
- Timeline management Prepare, plan, manage, and communicate the timelines and ensure adherence to the agreed schedule
- Client management Prompt communication with client POCs to keep them informed about the status
- Supplier management Manage relationships with the suppliers to ensure timely delivery of the services with high-quality output
- Internal stakeholder management Keep supervisors, team members, and account managers updated about the project status and timely alerts in case of escalations
- Compliance management Ensure compliance with legal requirements, agreed terms and conditions, and data security / privacy guidelines
- Invoice & Payment management Timely invoicing and vendor payments
Major Tasks :
Ensure that all projects are completed within budget and in a timely mannerCheck and compare actual project requirements against costed project requirements and report differences to seniorsCheck the feasibility of project execution (timelines included) and flag any concernsThe person will take ownership of the assigned project(s) under the limited guidance of the supervisorBuild the project plan with clear timelines for each milestone. Set up and implement new and ongoing projects. Provide timely status reports, project analysis, and recommendations. Proactively identify project risks and develop risk mitigation plansOrganize meetings with internal stakeholders such as survey programming, data processing, and coding teams to ensure seamless execution of projectsTasks may include :Contribute ideas to improve the look and feel of the survey with a view to improving respondent engagement
Define sampling plan and identify potential bottlenecksAnalyze key project metrics with a view to improve performanceEnsure quality measures are followed and update clients regularly on project progressEnsure key project performance metrics such as project profitability are met or exceed established guidelinesConsistently exceed client expectations from project inception through completionClosely liaise with clients for projects briefing and post-survey informationEnsure invoices / purchase orders are raised on time and vendor invoices are sent within the timeframeClosure on sample suppliers in terms of final counts, debit / credits, invoicing, etc.Assist supervisor in training and mentoring junior members of the teamThe senior project director is also expected to gain expertise over a period of time in acquiring new skills and knowledge. For e.g., expertise towards executing studies in a specific industry vertical, Fulcrum, etc.Support the team in preparing invoices of completed projects in a timely mannerKeep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the toolsEnsure maximum client satisfaction by maintaining a high level of quality for client deliverables and periodic communication on the progress of the projectResolving escalations and proactively taking corrective measures and ensuring successful closure of issues.Communicate effectively with vendors (i.e., panel companies, translation agencies, CATI partners)Keep clients and supervisors in the loop and involve them whenever there is a change in the project specsEscalate any outstanding issue to the supervisor as soon as identifiedEnsure process documents are updated from time to timeContribute to team meetings by being prepared and sharing ideasLocation : Mumbai
Brand : Merkle
Time Type : Full time
Contract Type : Permanent
Locations - DGS India - Mumbai - Goregaon Prism Tower
