Job Description
MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.
We would love the opportunity to work with YOU!!
Requirements
Role– Forecasting Analyst - Workforce Management
Location –Bangalore, India
Experience – 2-5 Years
Role and key responsibilities : –
The Point of Contact for forecasting and budget planning
Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
Refines forecasting scenarios and generates final forecast
Refines and capture data to be used as an input to the models
Designs and develops forecasting scenarios
Generate short term forecasts, incorporating business impacts
Revise forecast based upon feedback
Maintain process documentation and tweak as per requirement.
Understanding on Time Series forecasting
Understanding of WFM and Contact volume & AHT forecasting
Key skills and knowledge :
High proficiency in Excel & Power BI tools is a must.
Experience in developing machine learning models like classification, linear / logistic regression.
Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes
Analytical and good understanding of contact center metrics
Mathematical and Statistics and exposure to R-studio / python.
Strong business acumen
Should be a good communicator and a collaborator
Core forecasting experience 0.6-2 years in a BPO / Contact center environment
Presentation skills - essential
Requirements
JD : JD : Role : Firmware Developer Exp 3-6 years No. of positions : 3 Budget : 11 LPA Deal Making skills : Bare metal, C, MCU Role : Firmware Developer Exp 3-6 years No. of positions : 3 Budget : 11 LPA Location : Bangalore Deal Making skills : Bare metal, C, MCU
Workforce Management Analyst • Bangalore North, KA, in