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Application Support Engineer

Application Support Engineer

Intellics Global Services Pvt. LtdBangalore
18 days ago
Job description

Roles & Responsibilities :

  • Familiar with end-to-end Customer / IT support processes
  • Adjusts easily to new or changing circumstances.
  • A collaborative utility player mentality (low ego) with a proactive sense of curiosity
  • Focuses on achieving results that promote business success.
  • Demonstrate proactive and professional communication skills with all stakeholders and partners
  • Maintain a professional, adaptable, and respectful manner
  • Provide high quality service to all users

Responsibilities :

  • Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment
  • Support resolution of integration issues with Oracle Fusion platform
  • Review incidents and provide solutions based on knowledgebase, SOPs and runbooks
  • Create SQL queries to perform data and to troubleshoot and fix bugs
  • Run standard period close reports
  • Follow up with Oracle on bugs / SRs and provide required log files
  • Identify opportunities to improve system operations, including technical documentation
  • Ensure issues are resolved within the agreed service level agreements (SLAs).
  • Participate in regular team meetings and provide feedback on service improvements.
  • Suggest and implement process improvements to enhance efficiency and customer satisfaction.
  • Participate in ongoing training and professional development opportunities.
  • Your Expertise :

  • Bachelors in Information Technology, Computer Science or a related field preferred
  • 5+ year of hands-on technical experience with warehouse management, inventory and planning systems
  • Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes
  • 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis.
  • Experience demonstrating and understanding business logic and process diagrams
  • Experience leading teams and / or experience working with multiple stakeholders and leadership
  • Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
  • Experience operating with SLAs in a client-facing role in a production environment
  • Ability to work effectively as part of a team and collaborate with other departments.
  • Highly organized with the ability to manage multiple cases and tasks simultaneously.
  • Flexible to work on-call schedule on weekdays and occasionally on weekends
  • ref : hirist.tech)

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    Application Support Engineer • Bangalore

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