Senior Operations Analyst - KYC

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE :

The essential duties of the Senior Operations Analyst - KYC include collecting and organising data from various sources, building reports and assisting internal stakeholders with analysis. This position will be responsible for the execution of periodical reports for external stakeholders, such as banks and other organisations.

Some of the things youll be doing :

• Monitoring inbound work volumes, analysing any abnormalities and identifying potential concerns. This data will be required to be presented in a digestible format to all major stakeholders.
• Working closely with the Operations Manager to enhance team efficiency.
• Collaborating with Operations Analysts and Operations Managers from other departments to improve effectiveness across all business units.
• Collaborating with other teams such as Financial Crime, KYC, Compliance, Member Support and Product.
• Collecting and organising information for the day-to-day report, operations team.
• Preparing regular or ad-hoc analysis of different data sets.
• Using graphs and other methods to visualise data to stakeholders.
• Investigating any abnormalities in the inbound work volumes.
• Monitoring KPIs performance metrics.
• Preparing periodical and ad-hoc reports for internal or external stakeholders.
• Providing recommendations for process improvements.
• Monitoring and assigning day to day inbound volumes to the various teams in operation, reporting daily SLA for each of the workstreams.

WHAT WE ARE LOOKING FOR :

WHAT YOU'LL GET IN RETURN :

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyones voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyones voice is heard.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

Locations : India, Delhi NCR