P2P Operations Director

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President Procure to Pay, Service Delivery Leader In this role, the incumbent will have direct reporting to a large portfolio leader, the incumbent should be a self-starter who is energetic, agile, and can provide direct leadership to operating teams, enabling them to deliver compelling financial outcomes while maximizing productivity.

Responsibilities

• Managing entire operations of Procure to Pay for different regions like ANZ, Europe, UK&I and North America.
• Lead a team of 200 FTEs with different time zone
• Hiring and staffing large teams to ensure operations stability
• Lead / groom supervisors to ensure all the process activities are completed and SLAs met
• Get Involved in customer engagement activities will be one point of contact for Process owners / Sourcing Leaders / Controllers / Finance Managers
• Oversee contractual changes / amendments
• Collaborate with transitions team in case of FTE ramp up / scope additions
• Drive quality initiatives to bring continuous improvements
• Oversee turnover, training for staff, and involving in their development planning
• Drive Compliance and putting system / process controls
• Closely working with Service delivery leader and sales to manage account P&L
• Manage operational performance with regards to Procurement (Vendor Management, Transactional Procurement, Helpdesk, Functional Systems, Invoice Processing & Payments)
• Develop and maintain a full working knowledge of AP functions, reports, and client requirements.
• Prepare and provide reports to the client as per the agreed frequency (Daily, Weekly, Monthly)
• Analyze and assist associates with their workload
• Interact with various departments- Sourcing, S2P Systems, Transformation, Finance, and Treasury
• Regularly review the performance of the team
• Liaise with onshore teams to resolve outstanding issues / invoices
• Diverse activities related to supplier invoices and dealing with supplier queries
• Work with Quality team to perform accuracy audits & bridge knowledge related issues
• SOP Review, Update, and validation position to handle tough customers. Maintain customer connect through governance rigor and regular customer interaction
• Be a key driving force in managing new / existing relationships with a set of valuable clients leading to a healthy P&L
• Work closely with client CXO’s and process owners, Genpact operating teams, and global relationship managers for key accounts
• Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
• Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering
• ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability
• Follow a structured road map beyond 18 to 24 months to take on bigger leadership roles for the vertical
• Lead the way in implementing new technologies in operations and display a strong executive presence

Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell