Payroll Analyst - APAC

Job Description

The Payroll Analyst – APAC is responsible for end-to-end payroll processing and compliance across multiple countries in the Asia-Pacific region, specifically the Philippines, Singapore, Japan, and India. This role ensures accurate and timely payroll execution, statutory compliance, and payroll-related reporting, while supporting global payroll initiatives and continuous process improvements. The ideal candidate will have hands-on experience with payroll systems such as Workday , CloudPay , and ADP , and be well-versed in country-specific regulations and best practices.

Key Responsibilities :

Payroll Processing & Compliance

Process and validate monthly, bi-weekly, or semi-monthly payrolls for employees in the Philippines, Singapore, Japan, and India.

Ensure payroll calculations comply with local labor laws, tax regulations, and company policies.

Maintain accurate payroll records and audit trails.

Reconcile payroll data and resolve discrepancies in a timely manner.

Coordinate with local vendors, finance, and HR teams for payroll inputs and approvals.

Statutory Compliance & Reporting

Ensure compliance with tax, social security, and labor laws in all supported countries.

Prepare and submit statutory filings, such as income tax returns, social insurance contributions, and annual reports, in partnership with local providers.

Support internal and external audits by providing payroll data and documentation.

Keep abreast of legislative updates in payroll and employment regulations across supported countries.

Process Improvement & Stakeholder Support

Identify opportunities for process automation, standardization, and efficiency.

Develop and maintain payroll process documentation and SOPs.

Provide payroll-related support and issue resolution for employees and internal stakeholders.

Partner with HR, Finance, and Legal teams to ensure aligned processes and policy compliance.

Key Qualifications :

Bachelor's degree in Accounting, Finance, Human Resources, or related field.

5+ years of experience in multi-country payroll processing, ideally covering APAC.

Strong knowledge of local payroll legislation in the Philippines, Singapore, Japan, and India.

Proficiency in Workday (HRIS), CloudPay , and ADP payroll systems.

Experience working with third-party payroll vendors and managing SLAs.

Strong analytical, problem-solving, and organizational skills.

Excellent communication and stakeholder management skills.

High level of integrity and confidentiality in handling sensitive data.

LI-ML12

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.