Talent.com
This job offer is not available in your country.
Customer Success Specialist

Customer Success Specialist

BiofuelCirclePune, Maharashtra, India
17 days ago
Job description

Experience : 3 to 6 years

Key Purpose of the Role

BiofuelCircle Customer Success team is responsible for Subscriber Onboarding, User training and Customer Support to ensure higher level of usage and utility for the platform.

Customer Success team’s role is pivotal in ensuring subscriber and platform success.

What Key Tasks will be involved?

1. Proof of Concept (POC) Management

  • Drive and complete the POC process for newly onboarded customers.
  • Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.

2. Customer Onboarding & Training

  • Conduct training sessions for both new and existing customers to ensure effective adoption and usage of the platform.
  • Customize training as per customer profiles to maximize engagement and usability.
  • 3. Customer Engagement & Business Reviews

  • Lead Monthly Business Review (MBR) meetings with customers to track progress, identify opportunities, and strengthen relationships.
  • Proactively identify customer needs and explore opportunities for cross-selling and up-selling value-added services.
  • 4. Reactivation of Dormant Accounts

  • Identify and engage with dormant or inactive customers to understand reasons for inactivity.
  • Develop and execute tailored reactivation plans to revive business relationships.
  • 5. Customer Support & Issue Resolution

  • Act as the primary point of contact for all customer queries, requests, and escalations.
  • Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction.
  • Looking for immediate joiners
  • Create a job alert for this search

    Customer Specialist • Pune, Maharashtra, India

    Related jobs
    Customer Success Manager

    Customer Success Manager

    TrueinPune, Maharashtra, India
    Job Title : Customer Success Manager.Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce.At Truei...Show moreLast updated: 12 days ago
    Customer Success Manager

    Customer Success Manager

    BrainlabsIndia
    Brainlabs is a digital media agency – we’re passionate about using data and tech to craft marketing strategies that drive real business results for clients. Our 1000+ Brainlabbers partner with some ...Show moreLast updated: 30+ days ago
    Customer Success Specialist

    Customer Success Specialist

    SHELLINDIA
    This job sits across the Order to Cash Journeys forming a critical part of the Customer Fulfilment Cycle.The Customer Operations Specialist Deal to Cash provides high quality frontline support, pro...Show moreLast updated: 30+ days ago
    Customer Success Specialist II

    Customer Success Specialist II

    RubrikINDIA
    Customer Success Specialist II.Customer Success Specialist is a critical role within the Customer Success Organization.Customer Success Specialist will be responsible for driving customer success b...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Success Associate

    Customer Success Associate

    IndeePune, IN
    About the Customer Support Team.The Customer Success team aims to provide the best solutions while maintaining a high degree of empathy towards our clients. Our clients are our priority at all times...Show moreLast updated: 16 days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    SolarSquare EnergyPune, Maharashtra, India
    SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing.We are a team of hustlers and mission driven individuals. We are looking for a proactive and experienced.This ro...Show moreLast updated: 1 day ago
    Customer Success & Growth Support Specialist

    Customer Success & Growth Support Specialist

    Hewlett Packard EnterpriseINDIA
    Customer Success & Growth Support Specialist.This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office. Hewlett Packard Enterprise ...Show moreLast updated: 30+ days ago
    Customer Success Associate

    Customer Success Associate

    EMTA InfotechPune, Maharashtra, India
    Job Title : Life Insurance Advisor.Transcom India is seeking dynamic and motivated individuals to join our team as Life Insurance Advisors in Pune. The role involves understanding clients financial n...Show moreLast updated: 25 days ago
    Customer Success Manager

    Customer Success Manager

    Screen Magic Mobile Media Pvt LtdPune, Maharashtra, India
    Job Description : Customer Success Manager.Founded over 15 years we are a trusted messaging leader for businesses around the work with customers from small mid-size businesses to large global enter...Show moreLast updated: 11 days ago
    iMocha - Manager - Customer Success

    iMocha - Manager - Customer Success

    iMochaPune, India
    Designation : Customer Success Manager.Location : Pune(On-site).Mocha Skills Intelligence Cloud is One unified platform that delivers Skills-first for Talent Acquisition (FTE &am...Show moreLast updated: 11 days ago
    Customer Success Guide

    Customer Success Guide

    ServiceNowINDIA
    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market l...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    enreapPune, Maharashtra, India
    Job Title : Customer Success Manager – Enterprise Accounts.We are looking for a proactive and experienced.Customer Success Manager (CSM). This role is critical in ensuring customer satisfaction, succ...Show moreLast updated: 17 days ago
    Customer Success Manager

    Customer Success Manager

    GruvePune, Maharashtra, India
    Customer Success Manager (CSM).Full-Time, Work from Office (5 days a week).Gruve is an innovative Software Services startup dedicated to empowering Enterprise Customers in managing their Data Life ...Show moreLast updated: 12 days ago
    • Promoted
    Customer Success Engineer

    Customer Success Engineer

    CustomGPT.aiPune, IN
    Recently, GAI Insights named us one of the “.OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta.Our no-code AI platform empowers mid-market and SME Enterprises to unlock generative AI value fro...Show moreLast updated: 26 days ago
    Specialist - Customer Success (Top tier)

    Specialist - Customer Success (Top tier)

    freshworks technologies ltdINDIA
    Freshworks makes it fast and easy for businesses to delight their customers and employees.We do this by taking a fresh approach to building and delivering software that is affordable, quick to impl...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    BookspertPune, IN
    The ideal candidate will have impeccable relational skills and can create win / win environments for all parties that he or she works with. This candidate will be responsible for providing an excellen...Show moreLast updated: 10 days ago
    Customer Success Specialist

    Customer Success Specialist

    Weekday AIPune, MH, IN
    Quick Apply
    This role is for one of the Weekday's clients.Salary range : Rs 400000 - Rs 700000 (ie INR 4-7 LPA).We are seeking a dynamic and customer-focused. In this role, you will serve as the primary point of...Show moreLast updated: 18 days ago
    BiofuelCircle - Specialist - Customer Success

    BiofuelCircle - Specialist - Customer Success

    BIOFUELCIRCLE PRIVATE LIMITEDPune, India
    BiofuelCircle Customer Success team is responsible for Subscriber Onboarding, User training and Customer Support to ensure higher level of usage and utility for the platform.Customer Success team&a...Show moreLast updated: 11 days ago