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Customer Success Specialist
BiofuelCirclePune, Maharashtra, India17 days ago
Job descriptionConduct training sessions for both new and existing customers to ensure effective adoption and usage of the platform. Customize training as per customer profiles to maximize engagement and usability. Lead Monthly Business Review (MBR) meetings with customers to track progress, identify opportunities, and strengthen relationships. Proactively identify customer needs and explore opportunities for cross-selling and up-selling value-added services. Identify and engage with dormant or inactive customers to understand reasons for inactivity. Develop and execute tailored reactivation plans to revive business relationships. Act as the primary point of contact for all customer queries, requests, and escalations. Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction. Looking for immediate joiners
Experience : 3 to 6 years
Key Purpose of the Role
BiofuelCircle Customer Success team is responsible for Subscriber Onboarding, User training and Customer Support to ensure higher level of usage and utility for the platform.
Customer Success team’s role is pivotal in ensuring subscriber and platform success.
What Key Tasks will be involved?
1. Proof of Concept (POC) Management
- Drive and complete the POC process for newly onboarded customers.
- Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.
2. Customer Onboarding & Training
3. Customer Engagement & Business Reviews
4. Reactivation of Dormant Accounts
5. Customer Support & Issue Resolution
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Customer Specialist • Pune, Maharashtra, India
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