SAP Support Analyst AR

Your Responsibilities :

The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, an SAP analyst will analyze the tickets raised by user(s) and provide response / resolution to the user or work with the concerned teams / 3rd party providers to resolve the issues as per the Operational / Service Level Agreement with the business. The individual will also be responsible to collaborate with the architects, developers, and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization.

• Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different SAP modules and technical components.
• Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational / Service Level Agreement limits.
• Understand global template and regional solutions designed / developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
• Perform thorough testing including regression testing before releasing any solution for final user validation.
• Understand and follow ADM IT processes in performing all day-to-day activities.
• Understand ADM IT Service Management process, update incident / problem / service tickets regularly and accurately and document resolution in the service management tool.
• Design and configure minor enhancements following the ADM standard configuration / naming standards, document Functional design documents.
• Provide technical input in support of audit requests, as needed.
• Follow regulatory compliance and Security standards.
• Partner with other process and system experts to identify and implement business process continuous improvements opportunities.

Locations : Bengaluru