Job Description
Full-time in person from Strategy Office 5 days per week
Job Description
Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his / her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.
Responsibilities
Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenanceFind creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilitiesCollaborate and communicate effectively with peers, internal application and software development teamsPrioritize and communicate product defects and enhancements to development teamsContribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendumsAble to support MicroStrategy customers during their working hours between 12 : 30 pm and 9 : 30 pm ISTEnhance personal and professional growth by participating in Internal Development ProgramsWork in a strong team environmentQualifications
Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)Exposure to Python, REST API, Java, SQL, HTML, or XML / XSL technologiesWindows / Linux system administration knowledge
Minimum of 2 years of IT customer service experience / strong customer focusMinimum of 1 year of MicroStrategy Platform usage or administration knowledgeAble to support MicroStrategy customers during their working hours between 11.30 and 8.30 pm ISTStrong analytical and troubleshooting skills and experienceStrong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressureExcellent oral and written English communication skillsPreferred : Cloud Certifications (AWS, Azure, Google Cloud)Additional Information
The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder
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