Manager - Content strategist (Internal Communications) for LDT

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role – Manager -Content strategist (Internal Communications) for LDT

Lean Digital Transformation (LDT) function is spearheading the AI-led transformation agenda for G and its clients by leading the interplay of deep industry expertise, highly specialized talent, proprietary agentic solutions, and responsible AI framework.We fuse Lean and Six Sigma to optimize processes, bring end-to-end process linkage, reimagine businesses with digital solutions and predict problems before they occur by embedding Analytics into operations.

Stepping into this role offers first-line managersa unique opportunity to thrive in a dynamic and high-impact environment. As the Content Strategist for Internal Communications, you will play a pivotal role in shaping narratives, driving employee engagement, and managing change communication across the organization. This role provides multi-faceted exposure, including crafting leadership presentations, drafting whitepapers, running internal communication campaigns, creating demo videos for tech solutions, and developing high-impact content for marquee internal events such as Townhalls and Rewards & Recognition programs.The ideal candidate must have a sharp eye for storytelling, an ability to translate complex information into compelling narratives, and a flair for connecting with diverse audiences.

The LDT function demands strategic thinking and decisive executionto effectively convey complex ideas with clarity and purpose. The challenges you'll tackle daily will serve as a powerful platform to sharpen your communication acumen, build stakeholder trust, and demonstrate leadership potential.With high visibility among senior leadership, this role acts as a springboard for high-potential talent. Exceptional performance is not only recognized but also actively considered for future leadership opportunities.

Responsibilities

Drive the internal communications strategy, aligning with Genpact andleadership vision

Plan, create, and deliver quality content across formats—emailers, reports, newsletters, intranet, video scripts, presentations, playbooks, SOPs, and executive summaries

Write, edit, and proofread high-quality content for org-wide announcements, ensuring clarity, tone, andalignment with brand voice

Liaise with cross-functional teams (Account Managers, Business Leads, HR, Design) to gather inputs and ensure cohesive communication

Drive end-to-end internal campaigns—execute, amplify, reinforce messaging, and track effectiveness across channels

Apply a data-led approach to communication, with a strong grasp of reporting, dashboard insights, and content-performance metrics

Assist in managing the Adoption Framework for all UIOP tools in Genpact, build and execute on adoption strategy for tools, undertake change management activities including dashboarding and reporting on critical metrics and work with multiple leaders and teams to drive adoption

Act as a point of escalation for communication-related queries and ensure timely resolution

Qualifications we seek in you!

Qualifications we seek in you!

Minimum Qualifications

Bachelor’s degree in Communications, Journalism, Public Relations, or related disciplines with a focus on Analytics, Statistics, or Digital

Relevant years of experience in internal communications, preferably within IT / ITeS organizations

Demonstrated experience in executing internal communication campaigns—such as leadership messages, newsletters, whitepapers, executive summaries, video scripts, teasers, and related content

Solid project management skills with hands-on experience in internal communications, employee engagement, and change management initiatives

Versatile writer with an adaptable style and solid business acumen with the ability to align messaging to company strategy and priorities

Proficient with collaboration platforms (e.g., MS Teams, SharePoint)

Proficiency in Microsoft Excel and PowerPoint

Preferred qualifications

MBA in communications, journalism, public relations, or relevant field

Advanced Microsoft Excel and PowerPoint skills

Solid understanding of the social media landscape with experience in optimizing content for digital channels like LinkedIn, X, and corporate website

Exposure to Marketing and Public Relations campaigns is preferred

Familiarity with video production workflows and creative briefing

Experience with industry Award submissions is preferred

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.