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Senior MS Dynamics 365 Developer - Full remote - contractor in USD

Senior MS Dynamics 365 Developer - Full remote - contractor in USD

All European CareersMysore, IN
25 days ago
Job type
  • Remote
Job description

For an international project in Chennai, we are urgently looking for a Full Remote (Senior) Senior MS Dynamics 365 Developer with +8 years of experience.

We are looking for a motivated contractor. Candidates need to be fluent in English.

Tasks and responsibilities :

  • Basic configuration and setup for the new / existing Service desk / Business unit;
  • Customizable configuration using form editor, business rules, workflows, PowerApps and Power Automate;
  • Enhanced customizations using Plugins, Custom Workflows, jQuery, JavaScript, XRM controls, UCI framework;
  • Creating dashboards and reports using standard OOB feature or Power BI;
  • Building Custom Application using PowerApps;
  • Configuring queues and routing rules like skill, content area, agent availability for auto triaging
  • Building multiple channel capabilities like Email, Web, portal, etc.;
  • Building Self Service / Custom Portal with knowledge management capabilities to help users in raising the queries and to check the status of their queries;
  • Building Integrations with ESB Service, Flat files, and other internal applications;
  • Perform unit testing and support integration testing and fix defects and issues in a timely manner;
  • Support and maintain the production environment, fix issues raised by the business users;
  • Testing should cover Test cases for Regression Testing, Performance Testing and Load Testing;
  • Support and maintain the production environment, fix issues raised by the business users;
  • Analyze and document the impact of any new change request or fix requested by the business users
  • Provide troubleshooting / technical support;
  • Actively participate in design and analysis sessions to ensure sound team decision-making;
  • Support system and user acceptance testing activities, including issue resolution;
  • Complete technical documentation to ensure system is fully documented;
  • Share best practices and lessons learnt from past implementation efforts;

Profile :

  • Bachelor or Master degree;
  • The Dynamic 365 Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI / SSRS, Power Automate and Power Apps;
  • 8 years of relevant experience in design and development of MS Dynamics, Power Platform based solutions;
  • Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service;
  • Proficiency in designing, developing and implementing business processes, plugins and workflows;
  • Experience in designing and creating custom entities and relationships between those entities;
  • Experience in handling multiple business unit with data segregation and cross BU access / roles;
  • Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint;
  • Experience of software development using Microsoft .Net, C#, JSON and jQuery;
  • Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps;
  • Strong Hand on experience in developing scheduled Reports, Custom SSRS reports with multiple data sources (external & internal);
  • Experience in developing automations using Power Automate and Power Apps;
  • Experience in developing application which can be published to Azure;
  • Experience in handling huge volumes of case and email records;
  • Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application
  • Experience in Agile / Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI / CD;
  • Experience in designing and automating the survey forms using MS Forms Pro is a plus;
  • Experience in developing self service portals using Power Apps / Portals is a plus;
  • Experience in developing Power BI Dashboards & Reports is a plus;
  • Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus;
  • Fluent in English;
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    Senior Developer 365 • Mysore, IN